Privacy Policy

TICKETr ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticket booking platform.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2.1 Personal Information

• Name and contact information (email, phone number)
• Billing and shipping addresses
• Payment information (processed securely by third-party providers)
• Date of birth and age verification
• Profile pictures and preferences

2.2 Usage Information

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Event browsing and purchase history
• Location data (with your consent)
• Cookies and similar tracking technologies

2.3 Event-Related Information

• Event attendance records
• Ticket purchase and cancellation history
• Feedback and reviews
• Communication with event organizers

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Event Organizers

• Basic contact information for event management
• Ticket purchase details and attendance records
• Special requirements or dietary restrictions
• Emergency contact information

4.2 Service Providers

• Payment processors for transaction processing
• Email service providers for communications
• Analytics providers for usage insights
• Cloud storage providers for data hosting

4.3 Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To prevent fraud or illegal activities
• In case of emergency or safety concerns

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for data processing

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements

You can control cookie settings through your browser preferences.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Typically, we retain account information for 3 years after account closure, and transaction records for 7 years for tax and legal compliance.

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.