Cancellation & Refund Policy
Clear guidelines for cancellations and refunds
Last updated: 9/25/2025
1. Policy Overview
This Cancellation & Refund Policy outlines the terms and conditions for ticket cancellations and refunds on the TICKETr platform. Please read this policy carefully before making a purchase.
Important: Refund eligibility depends on the timing of cancellation and the event organizer's specific policies.
2. Cancellation Timeframes
Full Refund
- More than 48 hours before event
- Event cancelled by organizer
- Event postponed indefinitely
- Venue change (if not acceptable)
Partial Refund
- 24-48 hours before event: 75% refund
- 12-24 hours before event: 50% refund
- Event postponed with new date
- Minor venue changes
No Refund
- Less than 12 hours before event
- Event has already started
- No-show without prior cancellation
- Weather-related cancellations (outdoor events)
Special Cases
- Medical emergencies: Case-by-case review
- Force majeure events: Full refund
- Technical issues: Full refund
- Duplicate purchases: Full refund
3. Refund Process
3.1 How to Request a Refund
- Log into your TICKETr account
- Go to "My Tickets" section
- Select the ticket you want to cancel
- Click "Request Refund" button
- Provide reason for cancellation
- Submit the request
3.2 Refund Processing Time
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| UPI Payments | 1-2 business days | Original UPI account |
| Credit/Debit Cards | 5-7 business days | Original card |
| Net Banking | 2-3 business days | Original bank account |
| Wallets | 1-2 business days | Original wallet |
4. Refund Amount Calculation
4.1 What's Included in Refund
- Base ticket price (100% refundable)
- Service fees (refundable only in case of organizer cancellation)
- Convenience fees (non-refundable)
- Payment processing fees (non-refundable)
4.2 Refund Calculation Examples
Full Refund Scenario
Ticket Price: ₹500 + Convenience Fee: ₹10 + Service Fee: ₹15 = ₹525
Refund Amount: ₹500 (Base ticket price only)
Partial Refund Scenario (75%)
Ticket Price: ₹500 + Convenience Fee: ₹10 + Service Fee: ₹15 = ₹525
Refund Amount: ₹375 (75% of base ticket price)
No Refund Scenario
Ticket Price: ₹500 + Convenience Fee: ₹10 + Service Fee: ₹15 = ₹525
Refund Amount: ₹0 (No refund applicable)
5. Event Organizer Cancellations
When an event is cancelled by the organizer:
- All ticket holders will be notified via email and SMS
- Full refunds will be processed automatically
- Refunds include base ticket price and service fees
- Convenience fees are non-refundable
- Processing time: 3-5 business days
6. Dispute Resolution
If you disagree with a refund decision:
- Contact our customer support within 7 days
- Provide detailed explanation and supporting documents
- Our team will review your case within 48 hours
- Final decision will be communicated via email
- Escalation to senior management if needed
7. Contact for Refunds
For refund-related queries or assistance:
Email: vinayak.parsewar55@gmail.com
Phone: +91 9822028988
WhatsApp: +91 9822028988
Business Hours: Monday - Sunday, 9:00 AM - 9:00 PM IST